Warning signs

• Increase in power games, conflicts and competition between teams
• Strong split between ‘us’ and ‘them’
• Intergroup bias
• Strong protectionism within teams

Business impact

• Missed client opportunities, mistakes, delay, waste of time due to conflict, wrong decisions, lack of shared learning

Methods

• Socio-analytical mapping
• Projective drawings
• Action Research Interventions
• Interpretative Phenomelogical Analysis (IPA)
• Motivational Interviewing

Key results

• Increase in motivation and effectiveness
• Less mistakes, faster and better decision making between teams

Published research

Vercaeren, G. (2016). A study on the effectiveness of using projective drawings in an intervention to improve inter-group collaboration: a journey of discovery, abduction and transition (Thesis Executive Master in Coaching and Consulting for Change). INSEAD, Fontainebleau, France.