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The six essentials on how to manage conflict

Afraid of conflict? You wouldn’t be human if you weren’t.

As a hostage negotiator of over 45 years, IMD Professor George Kohlrieser experienced that what works in an extreme situation like a hostage-taking also works in a business setting.

Master these six essential skills to turn conflict into a constructive tool for individual and company success:

  1. Create and maintain a bond with your adversary
  2. Establish a dialogue for conflict negotiation
  3. “Put the fish on the table”
  4. Keep in mind the cause of the conflict
  5. Reciprocity works
  6. Nurture a positive relationship throughout conflict

Business managers and companies that use these six essential skills for conflict management leverage great opportunity.

Read more

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