Warning signs
- Increase in power games, conflicts and competition between teams
- Strong split between ‘us’ and ‘them’
- Intergroup bias
- Strong protectionism within teams
Business impact
- Missed client opportunities, mistakes, delay, waste of time due to conflict, wrong decisions, lack of shared learning
Methods
- Socio-analytical mapping
- Projective drawings
- Action Research Interventions
- Interpretative Phenomelogical Analysis (IPA)
- Motivational Interviewing
Key results
- Increase in motivation and effectiveness
- Less mistakes, faster and better decision making between teams
Published research
Vercaeren, G. (2016). A study on the effectiveness of using projective drawings in an intervention to improve inter-group collaboration: a journey of discovery, abduction and transition (Thesis Executive Master in Coaching and Consulting for Change). INSEAD, Fontainebleau, France.